Store Policy

Customer Care

Shipping

All artworks are carefully packaged to ensure their integrity during transport.
Shipping is carried out via trusted courier services, and a tracking code will be provided once the order is dispatched.
Delivery times may vary depending on the destination.

Damages in Transit

If your artwork arrives damaged, please contact us within 5 days of receipt.
Provide photos of the packaging and damaged artwork, along with your order number and proof of delivery.
We will review the case and, if confirmed damaged, we will offer a full refund or a replacement of your choice (with an available painting).

Cancellations & Exchanges

Due to the unique and exclusive nature of artworks, they must be handled with care.
If you don't want the product or if it's different from what you ordered, you have 30 calendar days to return it from the date of receipt. It must be free from signs of misuse and in the same condition as you received it.

🌎 International Shipping

We offer worldwide shipping. Any import taxes, duties, or customs fees are the buyer’s responsibility.

📩 Contact

For questions or support, contact us at:
Email: luizleitart@gmail.com or

studio@luizleit.com
WhatsApp: +55 27 99859-8777

Privacy & Safety

Your privacy is important to us. We are committed to protecting your personal data and ensuring a safe and transparent shopping experience.

Data Collection: We collect only the information necessary to process your order, such as your name, address, email, and payment details.

Data Use: Your information is used solely for order processing, shipping, and customer support.

Secure Payments: All payments are processed through secure, third-party providers such as PayPal and major credit card platforms. We do not store or have access to your credit card information.

Communication: We will only contact you regarding your purchase or if you opt in to receive updates.

Payment Methods

We accept the following payment methods for your convenience:

Bank transfer

PayPal

PIX (for customers from Brazil)

Offline Payments (please contact us for more details)

If you have any questions about payment options or need assistance, feel free to contact us!